Privacy Policy

At Oneworx, we are dedicated to protecting your privacy and maintaining your trust. This policy explains how we collect, use, and protect your personal information when you interact with our websites, apps, or services (collectively “Services”).

1. Introduction
a) Personal Information: This includes any data that can identify you personally, either on its own or when combined with other information.
b) Our Services: This policy applies to the services provided by Oneworx.
c) Who is "You": In this policy, "you" refers to anyone who uses our website or services.

2. What Information We Collect
We collect information in the following ways:
a) Information you provide: Details you share directly with us.
b) Information from your company: Data your employer or authorized representative provides.
c) Device and usage data: Information about your devices, location, and how you use our services.
d) Third parties: Information we receive from landlords, property brokers, and other external sources.

3. Types of Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
a) Contact Information: Your name, phone number, email address, and mailing address.
b) KYC Information: Your photo, government ID, and date of birth for verification purposes.
c) Professional Information: Details about your job, company, and role.
d) Payment Information: Credit/debit card details and bank account information.
e) Office Preferences: Temperature, desk settings, snack/ beverage preferences, etc.
f) Usage Information: Data on how often you visit, the services you use, Wi-Fi or printer usage, etc.
g) Communications: Any information you send through emails, messages, or feedback platforms.
h) Device and Online Activity: Information such as IP address, Wi-Fi MAC address, or geolocation if enabled.

4. Information We Get from Others
We may also collect information about you from third-party sources like your company, landlords, or public databases. This helps us provide the services you need.

5. Use of Analytics Tools
We use tools like Google Analytics to collect information about your use of our website, such as which pages you visit and how often. This information helps us improve our services but does not include your personal identifying data.

6. Your Privacy Choices
If you enable "Do Not Track" in your browser, we will respect this and stop tracking your information. We also offer mobile-friendly versions of our services, and some mobile tools may require you to log in with your account for access.

7. Use of Personal Information
We use your personal information to:
a) Provide you with our services, including events and other materials you request.
b) Protect against fraud and ensure both physical and online security.
c) Respond to customer service requests.
d) Analyze and improve our products and services to better meet your needs.
e) Contact you with information about our services, promotions, and offers via email, phone, or other methods.
f) Fulfill legal obligations and protect our rights, including handling contracts and legal requests.

8. Sharing of Personal Information
We share your personal information in specific circumstances:
a) With Our Community: In online/offline member networks to help you connect with others.
b) With Primary Members: Information on individual service usage is shared with the primary member or organization paying for the services.
c) With Suppliers/Vendors: We work with third-party service providers who follow our instructions to help us run our business.
d) With Landlords/Building Management: Information may be shared for managing building operations effectively.
e) For Research/Surveys: We may use your information for research or surveys to improve our services. Participation is voluntary.
f) When Required by Law: We share personal information to provide services, meet legal obligations, or protect our rights.
g) Corporate Transactions: If there’s a business transaction, such as a merger or sale, we may share your information.
h) Third-Party Partners: With your consent, we may share your information with partners to offer additional services related to your membership.

10. Your Rights
You have the right to:
a) Know whether we store, use, or share your personal information.
b) Access or obtain a copy of your personal information.
c) Request corrections or updates to your personal information.
d) Ask us to erase, block, or anonymize your data, subject to certain legal exceptions.
e) Withdraw consent for processing your data, though this may limit some services.
f) Object to decisions made based on automated data processing.
g) Cancel your account with us.
h) Opt-out or withdraw your consent for certain uses of your personal information, especially related to direct marketing.

11. Sensitive Personal Information An Authorized If you have given us consent to use sensitive personal information (e.g., health details, religious beliefs, or biometric data), you may withdraw that consent at any time, as allowed by law. We will seek your explicit consent before sharing or using sensitive personal information for purposes beyond its original intent.

12. Email and Telephone Communications
a) Opting Out of Marketing Communications: You can unsubscribe from marketing emails at any time, but we will still send transactional emails about the services you requested. You may also receive updates on our terms and policies, which you cannot opt-out of unless you end your relationship with Oneworx.
b) Collaboration: We don’t sell your information for direct marketing purposes. However, we may partner with organizations for events or programs. After participating, you may receive communications from them, and their privacy policy will explain how to opt-out.
c) Text Messages: We may send SMS notifications related to services or transactions. You can stop these messages anytime by replying "STOP."

13. Retention of Personal Information
We retain your personal information for as long as you maintain a relationship with us and for five years afterward, to comply with legal requirements. We consider the following when deciding how long to retain your data:
a) Improving our services;
b) Maintaining business records for analysis or audit purposes;
c) Complying with legal retention requirements;
d) Handling potential legal claims or complaints.

14. Information Security
We take steps to protect your personal information through technical and organizational measures, but no data transmission or storage system is entirely secure. You can help by using strong passwords, not sharing credentials, and following security best practices.

15. Automated Processing
In the future, we may use automated processes to evaluate your eligibility for new services or business opportunities. We will put safeguards in place where required by law, allowing you to request human review or contest decisions based on automated processing. By using our services, you agree that we may communicate with you electronically about privacy and security issues. If we discover a security breach, we may notify you via email, postal mail, or a notice on our platform.

16. Other Rights and Important Information
a) CCTV: Our buildings have CCTV cameras installed to ensure the safety of employees, members, vendors, and guests. We may access these recordings for security purposes or share them with authorized parties or legal authorities if necessary. Typically, the recordings are retained for a short period but may be kept longer if needed for investigations or by legal request.
b) Third Parties: This Privacy Policy only applies to Oneworx, and not to third parties. While we may display third-party ads or provide links to third-party websites, we are not responsible for their privacy practices. Before interacting with third-party services, we recommend reviewing their privacy policies, as their data collection, use, and sharing are separate from ours.

17. Changes to This Policy
We may update this policy at any time. If there are significant changes, we will notify you by posting the updates on our platform or sending an email. The “Last Updated” date will show when these changes became effective. Please review the policy regularly to stay informed. Your continued use of our services after the changes will signify your acceptance of the revised policy.

18. Complaints and Questions
If you have any questions or complaints regarding this policy, please contact us. We're here to help clarify any concerns you may have regarding your data and privacy.
This policy ensures transparency about how Oneworx handles your personal information and offers you control over your data.